Returns & refunds

Email yzc_2024@163.com within 7 calendar days of delivery with your order number. You do not need to give a reason. We reply with return instructions and the return address. Please include the handheld and printed instructions and pack the device securely.

You may open the package to inspect the device. Please return it with all supplied items, without damage beyond normal inspection. For a change-of-mind return, you pay the return postage and keep a tracked postage receipt. The original outbound shipping charge is not refunded once the parcel has shipped.

If the wrong item arrives, or the device arrives damaged or defective, email us with your order number and photos or a short video. We offer a replacement or a full refund, including the original shipping charge, and cover reasonable return postage if a return is needed.

For an approved return, we refund the eligible amount to the original payment method within 7 business days after receiving the return. A cancellation before dispatch receives a full refund, including shipping. Your rights under applicable consumer law remain in place.